Today's Edition
ABU DHABI (ALETIHAD)
First Abu Dhabi Bank (FAB) announced significant progress in scaling the deployment of Artificial Intelligence (AI) across the Group, driven by the rapid maturation of its AI Innovation Hub and a focus on building future-ready talent and capabilities.
The bank said in a statement its AI deployment marks a shift from experimentation to enterprise-wide, production-grade AI, embedding intelligent automation, agentic AI, and decision intelligence into core business processes.
The initiative is aimed at enabling faster, data-driven decisions, improving operational efficiency and delivering more personalised client engagement across the Group.
FAB’s AI Innovation Hub serves as the engine for enterprise AI acceleration, providing governance, reusable capabilities and a structured pipeline to scale high-impact use cases across the bank. AI agents have been embedded across departments to automate routine activities, generate insights and support informed decision-making.
More than 30 agentic AI use cases are progressing across trade and payments, client operations, compliance and technology engineering, supporting growth and delivering productivity improvements and enhanced client experience.
The Group’s AI agenda is supported by a modern enterprise data platform, with more than 90% of structured data integrated and supported by an agentic AI layer.
All AI initiatives operate under a Group-wide Responsible AI framework to ensure ethical, secure and compliant deployment.
Sebastian Walter, Executive Vice President at FAB leading the AI Innovation Hub, said, “As the UAE’s global bank, we are advancing our AI agenda in a disciplined and purposeful way, aligned with national priorities. The AI Innovation Hub plays a key role in translating emerging technologies into real business impact, by transforming how we work, enhancing productivity, elevating decision intelligence and strengthening client experience. FAB’s AI strategy is centered on augmenting human expertise, enabling our people to focus on higher-value advisory, risk intelligence and client engagement.”
FAB said its AI transformation is underpinned by a structured talent and capability agenda, with employees trained in applied AI skills and continued investment in upskilling and specialist recruitment to ensure long-term capability development and sustainable innovation scale.
