ABU DHABI (ALETIHAD)
The Department of Municipalities and Transport has announced a suspension of cash payments across all its customer service centres and treasury sections, marking a significant step toward a fully digital government service model.
According to an official notice shared by the department on Monday, the transition will take effect on Wednesday, April 1, 2026, when all transactions will move to a fully cashless payment system.
The move is aimed at streamlining public services, enhancing efficiency, and promoting secure digital transactions across the emirate.
Under the new system, customers will be required to pay all service fees through approved digital channels, including government platforms such as TAMM, Dari, and Smart Hub.
Payments can also be made via credit cards at customer service centres.
The department emphasised that the shift will ensure faster and more secure payment processes, reducing reliance on physical cash while improving overall customer experience.
The initiative aligns with Abu Dhabi's broader digital transformation strategy and its push toward smart government services.
However, in limited exceptional cases, alternative arrangements will be available - customers may complete payments via direct bank deposits or through secure digital payment links sent to their mobile devices.
The announcement reflects Abu Dhabi's continued investment in digital infrastructure and innovation, reinforcing its position as a regional leader in smart city initiatives and e-governance.