A. SREENIVASA REDDY (ABU DHABI)
Sapiens International Corporation, a tech leader in insurance-sector related software, announced that a wholly owned subsidiary of Abu Dhabi Investment Authority (ADIA) has become a “significant minority shareholder” in the company.
Sapiens International is a global insurtech software provider now owned by Advent International, the global private equity investor which completed its $2.5 billion acquisition of the company in December 2025.
In a statement, Sapiens said the investment marks a further step in the company’s growth under Advent’s ownership and the acceleration of its artificial intelligence strategy for the insurance sector.
Sapiens provides mission-critical operating systems for more than 600 insurance companies globally. Its software is built by industry experts with knowledge of insurance operations, as well as regulatory, compliance and security requirements, the statement said.
The company said its agentic platforms help insurers automate manual workflows around these systems, improving execution efficiency and accuracy across policy underwriting, claims management, pricing and risk management, and billing.
The statement also said Sapiens is moving its headquarters to central London. The new offices, located in Holborn’s Space House, reflect the company’s growing focus on one of the world’s leading insurance markets.
The London office will serve not only as the company’s global headquarters, but also as an AI Customer Experience Lab, where insurers can work directly with Sapiens’ teams to explore and test AI applications tailored to the industry, the statement said.
Sapiens has also confirmed plans to open a second AI Customer Experience Lab in the US later this year, focused on North American insurance markets.
Douglas Hallstrom, Managing Director at Advent, said the involvement of ADIA would support Sapiens as it expands investment in its teams, products and operating infrastructure.
“Insurers have a significant opportunity to improve customer satisfaction, growth, and profitability through the effective use of AI. Helping insurers capture this opportunity is Sapiens’ primary focus. Advent and ADIA are pleased to support Sapiens as it accelerates investment across its teams, products, and operating infrastructure, including the new London headquarters, to achieve this mission,” Hallstrom said.
Mike Ettling, Executive Chairman and interim CEO of Sapiens, said AI is becoming a new competitive advantage for insurers. “AI powered hyper-relevance is the new competitive advantage for insurers, and we are enabling this through agile intelligence and the ability to make decisions at the speed of thought,” Ettling said.