ABU DHABI (WAM)
The Board of Directors of the financial and insurance ombudsman, Sanadak, held a meeting chaired by Fatma Al Jabri, Chairperson of the Board, and discussed key topics and issues related to Sanadak's service framework, aiming to align future goals with the highest international standards.
The meeting was attended by board members Khalid Al Mansoori, Ibraheem Al Sayed Mohamed Al Hashemi, Ismail Darwish Al Bloushi, Faiza Alawadhi, Jamal Ibrahim Al-Mutawa, and Saeed Hussein Al-Khoori.
They reviewed progress on operational projects designed to enhance consumer protection mechanisms, ensuring consumers can promptly access complaint resolution and dispute settlement services with licensed financial institutions and insurance companies.
Additionally, the board discussed the implementation of the “Zero Government Bureaucracy” programme on services provided to consumers, with the aim of simplifying and eliminating unnecessary procedures, requirements, and conditions to enhance operational efficiency and improve the quality of services.
Furthermre, they explored the development of corporate governance mechanisms by establishing a clear and effective legal framework to protect stakeholders' rights.
They discussed strategies to enhance consumer awareness and understanding of Sanadak's roles and responsibilities.
These initiatives aim to build consumer trust and improve their experiences with Licensed Financial Institutions and Insurance Companies, in line with the highest global standards.